A smile of encouragement at the right moment may act like sunlight on a closed-up flower; it may be the turning point for a struggling life.
Author unknown

The old saying "actions speak louder than words" are realized when a person rolls their eyes back into their head as you are speaking to them.

How many times have you talked to a person who stands in front of you with their arms folded and closed tight against their body? Chances are that they are NOT accepting what you are saying to them.

How many times have people smiled at you, and then turn around to stab you in your back?

What about the tone of your voice? Do you say something with a tone that means the opposite of what you are saying?

What about those hand gestures you see when another driver is frustrated and angry about the way you drive?

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